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One certification that focuses on soft and career readiness skills is the Communication Skills for Business (CSB) Professional Communication Certification from Certiport.
In this article, we’ll answer the two most common questions teachers ask us about the CSB Professional Communication certification:
What do students need to know for the Communication Skills for Business certification?
How do I prepare students for the Communication Skills for Business certification?
Understanding this will help you decide whether or not this certification will make a good addition to your program.
1. What Do Students Need to Know for the Communication Skills for Business Certification?
Note: Communication Skills for Business (CSB) has now been divided into two certifications: Professional Communication, and English for IT. For the purposes of this article, we'll focus on the Professional Communication certification, since it aligns more closely with the original CSB exam.
In today’s workplace, 21st Century skills are crucial for success. And while there are twelve 21st Century skills in total, the four C’s are often considered to be the most important - critical thinking, creativity, collaboration, and communication.
5.2 Given a message, identify appropriate responses or clarifying questions
Responding to and clarifying messages
Domain 6. Analyze Communication Scenarios
The sixth domain on the exam includes four key objectives focused on analyzing different communication scenarios.
6.1 Analyze important factors of obtaining employment
Identifying common mistakes made by interviewers and applicants
Distinguishing between appropriate and inappropriate job application documents
6.2 Analyze expressions of and responses to feedback
Giving constructive criticism
Receiving constructive and destructive criticism
Setting and clarifying expectations
Modeling correct behavior
6.3 Analyze communication etiquette within a business hierarchy
Communications with supervisors, peers, and subordinates
Collaborating with a group
6.4 Given a customer service request, identify the problem, solution, and appropriate action
Identifying and restating the problem
Identifying the customer’s desired solution
Interfacing with team members and customers
2. How to Prepare Students for the Communication Skills for Business Certification Exam
Now that you know what’s on this business certification exam, your next question is likely: How can I ensure my students have the knowledge and skills needed to earn this certification?
Certiport provides a 3-hour courseware through LearnKey specifically designed to help prepare students for the CSB certification. In addition, GMetrix provides practice tests to help students prepare for exam day.
However, while these test prep materials are a great way to prepare students for the certification, they won't help you teach the foundational business and career readiness skills your students need.
That’s why so many teachers use a combination of test prep materials along with a more robust business and career curriculum, like Business&ITCenter21.
Business&ITCenter21 is used by thousands of teachers like you to save time with planning and grading while maximizing student understanding and engagement.