The iCEV Career & Technical Education Blog

Business Education | Career Readiness | Customer Service

4 Best Customer Service Lesson Plans

By: Alison Pijar
May 19th, 2022

Customer service is one of the most important skills to teach in a career readiness class. But it’s not always an easy topic to discuss in middle and high school courses. After all, you need customer service lessons that help you teach this subject in a relatable way, and that’s a challenge at every grade level!

Career Readiness | Customer Service | Soft Skills

How to Teach Customer Service in High School

By: Bri Stauffer
March 23rd, 2022

If you teach high school business or career readiness, you likely spend time teaching customer service skills. And while there are a ton of resources available to help adults hone those skills, teachers often tell us they struggle to find relevant, engaging materials to teach customer service to high schoolers. In this article, you’ll learn how to teach customer service skills in high school by following these six steps:

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