Good customer service skills are crucial to success in any career path. Unfortunately, teaching customer service in high school isn’t easy, especially when you want to engage your students! These five points will show you the best ways to teach customer service skills to high school students:
Teachers sometimes come to us when they are seeking materials to help students learn customer service soft skills. I wanted to take some time to help teachers that are struggling to find ideas and resources to cover this important topic. We have a Customer Service module within Business&ITCenter21, but we know sometimes you just want one activity to cover the basics. Feel free to use these ideas with your students and let me know if you have feedback or ideas to enhance my suggestions.
Download this free eBook to learn the Do's & Dont's of Student Engagement.
Today I find myself in a customer service position without ever having a minute of customer service curriculum or training. I think I'm pretty good at it. And comments from customers support my thinking. I share this not to boast, but to make the point that I grew up in a generation before email, texting, and the Internet.