Career & Technical Education Blog

If you teach high school business or career readiness, you likely spend time teaching customer service skills. And while there are a ton of resources available to help adults hone those skills, teachers often tell us they struggle to find relevant, engaging materials to teach customer service to high schoolers. In this article, you’ll learn how to teach customer service skills in high school by following these six steps:

As a curriculum developer, we work with thousands of high school teachers every year.

According to the National Healthcareer Association’s 2021 Industry Outlook report, critical thinking is one of the most lacking soft skills in medical professionals today. If you have critical thinking skills as part of your health science course standards, you need to successfully incorporate them into your class routine. You also need to demonstrate how your curriculum and lessons help students cultivate the necessary thinking skills and qualities to succeed in today’s healthcare field. Because of this, teachers we work with often ask us how they can teach critical thinking to their health science students. 

Health science teachers have told us they are facing increased pressure from employers looking for candidates with more than just technical know-how. These employers need healthcare workers who are professional, dependable, and can effectively communicate with everyone they meet.

As a curriculum developer, middle school teachers have told us how difficult it can be to teach empathy skills in a way that their students will understand and relate to.

With texting and messaging apps at their fingertips, today’s middle school students can communicate more quickly and easily than ever. However, text-based messaging doesn’t have the added benefits of vocal tone, face-to-face conversation, or context that past generations may have taken for granted. This means middle school teachers need lesson plans and activity ideas to bridge that gap in communication skills.