Business&ITCenter21: Business Communication

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This module provides the principles of communication such as the sender-receiver model. Students will learn verbal, nonverbal, and collaborative skills for success in the workplace and society.

The Business Communication module is designed according to the AES course framework, which includes four phases:

  1. Explore
  2. Learn & Practice
  3. Reflect
  4. Reinforce

Below you'll discover how AES can help you teach your students about business communication according to these four phases.


Phase 1: Explore

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Activity: Business Communication Scenarios

In this activity, students will examine business communication scenarios to identify communication behaviors that are practical and impractical in a business environment.


Phase 2: Learn & Practice

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Unit 1: Introduction to Communication

In this unit, students will learn about: the framework of communication skills as they define communication, practice active listening, and implement the communication process. 

Lessons
  1. Communication Defined 
  2. Active Listening 
  3. Communication Planning 
  4. Quiz

Unit 2: Verbal and Non-Verbal Communication

In this unit, students will learn about: verbal and nonverbal communication and identify their roles in making communication effective. They also learn to improve communication abilities. 

Lessons
  1. Verbal Communication 
  2. Non-Verbal Communication 
  3. Quiz

Unit 3: Collaborative Communication

In this unit, students will learn about: collaboration as they identify communication styles, determine their own style, and how to plan, organize, and conduct a meeting. 

Lessons
  1. Communication Styles 
  2. Effective Collaboration 
  3. Conducting a Meeting 
  4. Quiz


Phase 3: Reflect

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Activity: Reflection Questions and Discussion

In this activity, students will journal about the importance of communication and analyze their own communication strengths and weaknesses. A class discussion can follow.


Phase 4: Reinforce

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Activity: Your Communication Style

In this activity, students identify their personal communication style.

Activity: Current Event

Students will review articles for information related to a topic in the module. Once an article is found, students complete a Current Event form.

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