Phase 1: Explore
Activity: Business Communication Scenarios
In this activity, students will examine business communication scenarios to identify communication behaviors that are practical and impractical in a business environment.
Phase 2: Learn & Practice
Unit 1: Introduction to Communication
In this unit, students will learn about: the framework of communication skills as they define communication, practice active listening, and implement the communication process.
1. Communication Defined
2. Active Listening
3. Communication Planning
Unit 2: Verbal and Non-Verbal Communication
In this unit, students will learn about: verbal and nonverbal communication and identify their roles in making communication effective. They also learn to improve communication abilities.
1. Verbal Communication
2. Non-Verbal Communication
Unit 3: Collaborative Communication
In this unit, students will learn about: collaboration as they identify communication styles, determine their own style, and how to plan, organize, and conduct a meeting.
1. Communication Styles
2. Effective Collaboration
3. Conducting a Meeting
Phase 3: Reflect
Activity: Reflection Questions and Discussion
In this activity, students will journal about the importance of communication and analyze their own communication strengths and weaknesses. A class discussion can follow.
Phase 4: Reinforce
Activity: Your Communication Style
In this activity, students identify their personal communication style.
Activity: Current Event
Students will review articles for information related to a topic in the module. Once an article is found, students complete a Current Event form.