Written Communication

This module provides an overview on how to write effective business communications, specifically emails and letters.

Explore Activity: Examine Written Communication

Description
In this activity, students will identify appropriate and inappropriate written communication samples.

Unit 1: Effective Business Writing

Description
In this unit, students will learn about: the importance of business writing, techniques for creating effective written communication.

Lessons
  1. Basic Questions
  2. Tone
  3. Quiz

Unit 2: Writing Emails and Letters

Description
In this unit, students will learn about: how to resolve customer issues using the writing process to craft a properly formatted business email and letter.

Lessons
  1. Writing a Business Email - Part 1
  2. Writing a Business Email - Part 2
  3. Writing a Business Letter - Part 1
  4. Writing a Business Letter - Part 2
  5. Quiz

Unit 3: Writing Your Own Communications

Description
In this unit, students will learn about: how to resolve another customer issue using the writing process to craft a properly formatted business email and letter, this time on all on their own.

Lessons
1. Writing Your Own Business Email
2. Writing Your Own Business Letter

Reflection Activity: Reflection Questions and Discussion

Description
In this activity, students will journal about differences between business and personal written communication, important aspects of business communication, how to prepare to write business communication, and whether or not the student is ready to do so. A class discussion can follow.

Reinforcement Activity: Current Event

Description
Students will review articles for information related to a topic in the module. Once an article is found, students complete a Current Event form.

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