The Communications module is designed according to the AES course framework, which includes four phases:
- Learn & Practice
Below you'll discover how AES can help you teach your students about communication in a healthcare setting according to these four phases.
Phase 1: Explore
Activity: Communications Game
In this activity, students explore the importance of effective communications by having student give and receive directions on drawing images.
Phase 2: Learn & Practice
Unit 1: Basic Communication
In this unit, students will learn about: interpersonal communication as it applies to the health care environment as they define verbal, written, and nonverbal communication, use the sender-receiver model, and explore active listening.
1. Types of Communication
2. Communication Process
Unit 2: Interpersonal Communication
In this unit, students will learn about: basic communication guidelines, effective attitudes and behaviors, types of group communication models, and how to give and receive directions.
1. General Guidelines
2. Group Communication
Unit 3: Communication Barriers
In this unit, students will learn about: personal, cultural, physical, and environmental communication barriers that may affect interactions between people or groups and how to overcome them.
1. Personal Barriers
2. Cultural Barriers
3. Physical Barriers
4. Environmental Barriers
Unit 4: Communicating with Patients
In this unit, students will learn about: communication between health care workers and patients as they define the stages of interaction and explain the health care worker's role in patient education.
Unit 5: Documentation
In this unit, students will learn about: medical records documentation as they distinguish between subjective and objective information, practice completing a health history form, and understand confidentiality.
Unit 6: Communication Technology
In this unit, students will learn about: communication technologies, telephone etiquette, taking telephone messages, pagers, facsimile machines, and electronic mail.
1. Telephone Skills
2. Other Technologies
Phase 3: Reflect
Activity: Reflection Questions and Discussion
In this activity, students will journal about: the importance of being a good listener; attitudes and behaviors that promote positive interactions; and how to overcome communication barriers. A class discussion can follow.
Phase 4: Reinforce
Activity: Communication Skills
In this activity, students work with a partner to write two skits one demonstrating poor and one demonstrating good communication skills.
Activity: Culture/Religion Presentation
In this activity, students research a culture or a religion and how it relates to health care and write a brief report and prepare a presentation. Students practice presenting and fielding questions with a partner.
Activity: Taking Phone Messages
In this activity, students work in groups to take complete and accurate messages while using proper telephone etiquette.
Activity: Communication Diversity Skit
In this activity, students work with a partner to write two skits one demonstrating unsuccessful and one demonstrating successful inter-cultural interaction with a patient from another culture.
Activity: Current Event
Students will review articles for information related to a topic in the module. Once an article is found, students complete a Current Event form.