This module provides an overview of the medical office environment, including safety, design, and accommodations for patients with special needs.
Unit: Evacuation Plan
In this activity, students will learn about: evacuation plans by performing a role-play exercise from the perspectives of medical office assistants, non-ambulatory patients, and ambulatory patients. A class discussion can follow.
Unit: Office Environment and Reception Area
In this unit, students will learn about: maintaining a positive office environment, including layout, ergonomics, and accommodating patients with disabilities according to the Americans with Disabilities Act of 1990.
1. Office Environment
2. Layout and Design
In this unit, students will learn about: maintaining patient flow through the medical office including check in, registration, check out, and tickler files, all the while maintaining privacy regulations, handling delays, and disruptive patients and guests.
1. Reception, Part 1
2. Reception, Part 2
3. Tickler File
Unit: Managing the Office Facility
In this unit, students will learn about: opening and closing the medical office, safety and security maintenance, adherence to government health standards, and confidential patient information security.
1. Opening and Closing
2. Safety and Security
3. Evacuation Plans
4. Extinguishing and Preventing Fires
5. Handling Emergencies
Unit: Communication Exercise
In this unit, students will learn about: communication between healthcare workers by observing a scenario with alternate endings and then answering questions.
1. Communication Exercise
Unit: Reflection Questions
In this activity, students will journal about the medical office environment, specifically how the atmosphere can affect patients, safety, and special needs patients. A class discussion can follow.
Unit: Designing a Reception Area
In this activity, students will design the reception area layout for a family practice, paying attention to safety and making accommodations for the disabled.
Unit: Current Event
Students will review articles for information related to a topic in the module. Once an article is found, students complete a Current Event form.