The Customer Service module is versatile and contains valuable lessons for students interested in any number of different careers. The module's purpose is to help students understand the importance of an employee's role in customer service and the importance of customer service in business.
Things to note about this module:
The content supports customer service in any industry where you are interacting with customers (including health care)
Lessons emphasize learning through scenarios and exploration
Empathy (Unit 2) lets students play the roles of customer and customer service representative in a safe, and at times, game-like environment
New instructional techniques and interactions to improve engagement, understanding, and retention